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Zen Collaboration

Architecture / Implementation / Enablement

Cisco & Webex collaboration services

We design, implement, and support Cisco and Webex collaboration environments — from requirements and architecture through migration, customer training, and Day-1 support.

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01 / Collaboration delivery

From architecture to cutover.

We work alongside systems integrators or directly with enterprise and public-sector teams, owning the engineering from requirements to production.

Webex Calling migrations

We deliver Multi-Tenant and Dedicated Instance migrations, with multi-carrier number porting, sequenced cutovers, and rollback planning.

Cisco UC architecture & upgrades

We design and upgrade CUCM, Unity Connection, IM&P, Expressway, CUBE, Cisco Emergency Responder, and UCCX environments, including Session Management Edition. Our UCCX scope includes deployment, Contact Service Queues, IVR scripting, and Finesse Desktop.

Voice connectivity & emergency calling

We design SIP trunks, voice and analog gateways, RedSky E911 and nomadic E911 integration, and Microsoft Teams Direct Routing with CUBE and CUCM.

Webex administration & interoperability

We work across Control Hub, Connected UC, Webex App, meetings, video endpoints, and hybrid collaboration, including Microsoft Teams video interoperability through CVI and WebRTC.

Readiness & operational health

We gather business and technical requirements, assess site readiness, and perform Cisco UC health checks with supporting documentation.

02 / Automation & AI-assisted engineering

New offering

Repeatable tooling. Less manual configuration.

We build automation into migration delivery, turning exported data into provisioning workflows that we can validate.

  1. 01

    Export

  2. 02

    Transform

  3. 03

    API provision

  4. 04

    Validate

Bulk provisioning & number management

We build Python tooling on the Webex Calling REST API for repeatable provisioning, number-inventory reconciliation, workspace and user lookups, and calling-feature migration.

Migration-data transformation

We transform CSV, TAR, and BAT exports into clean import sets for migration and provisioning workflows, with validation to support repeatable delivery.

Practical admin tools

We create custom tools with straightforward interfaces for teams that do not work in a command line.

AI-assisted documentation & engineering

We apply AI-assisted workflows to engineering and documentation generation, with quality and auditability central to our delivery approach.

03 / Documentation & enablement

A complete handover, not just a cutover.

We carry the engagement through implementation, documentation, customer training, and Day-1 support.

Design & implementation packages

We prepare high- and low-level designs, methods of procedure, implementation plans, and customer sign-off packages. We also support pre-sales scoping, level-of-effort estimates, statements of work, and bills of materials.

Testing & cutover readiness

We create pre-production test plans, backout plans, and documented cutover procedures.

Customer enablement

We deliver customer admin and end-user training, knowledge transfer, cross-skill enablement, handover documentation, and Day-1 and post-cutover support.

Have a project in view?

Share your environment, delivery responsibilities, and timeline. We’ll discuss where our engineering fits.

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