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Zen Collaboration

Selected engagements

Case Studies

We lead complex collaboration engagements — from large-scale cloud migrations to UC modernization. These projects show our role and engineering scope, distinguishing documented plans from confirmed delivery results. These cases represent just a sampling of the projects that we have successfully delivered.

Client, carrier, and city names are withheld for privacy and security.

10 engagements

Large multinational corporation

Multinational legacy PBX to Cisco UCM migration

We supported a global Cisco UCM migration spanning legacy PBX, IP telephony, and softphone environments, with regional infrastructure and coordinated site cutovers.

Our role
UC engineering within a joint delivery team
Cisco UCMLegacy PBXJabber
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Public-sector organization

Rebuilding UC from a BAT export

We led migration architecture to rebuild a compromised, unrecoverable CUCM environment and move it to Webex Calling Multi-Tenant.

Our role
Lead migration architecture
CUCMBAT exportWebex Calling
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Manufacturing organization

Manufacturing UC to Webex Calling migration

Our documented scope covers migration from on-premises Cisco calling to Webex Calling, with phone conversion, PSTN porting, and phased cutovers.

Our role
Cloud migration engineering — documented scope
Webex CallingCUCMControl Hub
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Shared-services organization

SIP edge modernization & H.323 removal

Our documented scope replaces legacy PRI/MGCP voice-edge connectivity with CUBE and SIP, and converts seven H.323 voice routers to SIP.

Our role
Voice gateway engineering — documented scope
CUBESIPH.323
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